Privacy Policy
Last updated: 2026-01-11
Monte Symphony (“we”, “us”, “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you visit our website, contact us, or use our services. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable EU privacy rules.
1. Data Controller
Monte Symphony
Email: montesymphony@gmail.com
Country: Croatia
2. Personal Data We Collect
Data you provide to us
- Name and surname
- Email address
- Phone number (if provided)
- Message content and inquiry details (contact forms / messages)
Data collected automatically
- Technical data such as device type, browser type, operating system
- Approximate location (country/region inferred from IP)
- Pages viewed and general usage patterns
- Cookie-related information (see Cookie Policy)
We do not intentionally collect special categories of personal data (e.g., health, biometric, political opinions, religious beliefs). Please do not send sensitive data via website forms.
3. Why We Use Your Data (Purposes)
- Responding to inquiries and providing requested information
- Reservation-related communication
- Customer support and communication history
- Website security and abuse prevention (e.g., spam/fraud protection)
- Website improvement based on aggregated information (analytics only with consent if enabled)
4. Legal Basis for Processing
- Consent (GDPR Art. 6(1)(a)) – e.g., optional cookies/analytics, newsletter signup (if used)
- Contract / steps before a contract (Art. 6(1)(b)) – e.g., processing your inquiry to provide booking information you request
- Legitimate interests (Art. 6(1)(f)) – e.g., website security, preventing abuse, improving site performance
- Legal obligations (Art. 6(1)(c)) – only if applicable
5. Cookies and Tracking
We use necessary and functional cookies to ensure the website works properly and to remember preferences. Analytics or marketing cookies (such as Google Analytics or advertising tools) are not used unless you actively consent via our cookie banner/settings. We do not load optional tracking cookies before you consent.
6. Data Sharing
We do not sell personal data. We may share limited data with trusted service providers (“processors”) strictly to operate the website and handle communications (e.g., hosting, email delivery, security tools). These providers are required to protect personal data and process it only under our instructions.
7. International Transfers
If any provider processes data outside the EU/EEA, we use appropriate safeguards where required (e.g., Standard Contractual Clauses).
8. Data Retention
- Contact inquiries: typically up to 12 months after the last communication
- Booking-related messages: as long as needed to manage the request and for reasonable record-keeping
- Newsletter: until you unsubscribe (if used)
- Security logs: limited retention for protection and troubleshooting
When data is no longer needed, we delete or anonymize it.
9. Your Rights
You have the right to access, correct, delete, restrict processing, object, request portability (where applicable), and withdraw consent at any time. To exercise your rights, contact us at montesymphony@gmail.com.
You also have the right to lodge a complaint with the relevant supervisory authority. For Croatia, this is the Croatian Personal Data Protection Agency (AZOP).
10. Security
We apply reasonable technical and organizational measures, including HTTPS/SSL encryption, access controls, and security monitoring. No online transmission is 100% secure, but we work to protect data using industry-standard measures.
11. Children’s Privacy
Our website is not intended for children under 16, and we do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this policy when needed (e.g., legal updates, service changes). The latest version will always be available on our website.